1/ If you are DPO of the account, Please refer to 1.2 article of this Link how-dpo-manage-the-compliance-window
To allow your staff can operate the Bulk FIltering for DNC manual check, please ensure you already:
- Invite the Staff to be member of the account
- Subscribe the Staff DNC license (contact Sales for subscription fee)
- Assign the staff to DNC license in Compliance Window.
- Assign the Global DNC app to the Staff (Under Home -> [Subscription] -> click Global DNC -> assign to member)
2/ If you are Staff or Agent, Please follow these steps :
Please note that:
- Staff: Have Portal access only/ Make calls either from Mobile or Company phone/ Access Web portal for Bulk filtering/ Use company credits.
- Agents: Have No Portal access/ Only can make calls or check manual DNC from Mobile app/ Have personal account / Use personal credits
From Web Portal: (Bulk Filtering)
- Log in to your account by your email
- Click on left top corner menu icon -> in the slide menu, click Global DNC
- Under Bulk Filtering page, please Upload CSV file of Contact number to get the result.
The DNC status result is valid within 30 days.
From DNC mobile app: (small number look up)
- In your smartphone , download Global DNC by B3networks and install.
- Ensure you already subscribe for the DNC license ->
- Open the app, key in your email to log in.
- Key in the number to check -> you will get result as below.