Yealink IP Phone


Please follow the steps as below to make internal transfer between extensions when you pick up the incoming call from outside.


#1 Pick up and answer incoming call normally.

#2 To start transferring to another extension, press "Hold".

#3 Press "NewCall".

#4 Press extension number. For example: Extension 123.

#5 Press "Send", wait for 3 seconds then hang up. The call is transferred successfully.


Grandst ream IP Phone


#1 Pick up and answer incoming call normally.

#2 To start transferring to another extension, press "Line 2".

#3 Dial another extensions number (which extension want to transfer)

#4 Press "Make Call"


Fanvil IP Phone


Option 1:

  1. Press the button XFER when receiving the incoming call
  2. Press the extension number which you want to transfer (At this time, LCD would display "Transfer to:")
  3. Press button Dial (At this time, the button Dial would be the 3rd button on the LCD)

Option 2:

  1. Press the button L1 (Line 1) when receiving the incoming call
  2. Press the extension number which you want to transfer
  3. Press button Dial (At this time, the button Dial would be the 3rd button on the LCD)

(Picture to show that Fanvil IP Phone receiving the incoming call from outside)


P/s: Please kindly note that our system ONLY supports transfer calls from outside (#1). Eg:

    Scenario #1: Incoming call from the SG number 65xxxxxxxx to extension 101 then extension 101 transfer call to extension 102.

    Scenario #2: Incoming call from extension 101 to 102 then extension 102 transfer to extension 103.


If you need any assistance, please drop us an email to: support@hoiio.com.