Every customer account must have one owner. For some reason, the ownership is changed, hence, the account has to be updated properly. 

In this case, you can transfer the ownership by following these steps:

  • Click on the small triangle next to Login as button. 
  • From the drop down menu, choose Make Owner. 
Please note that once a new Owner is made, 
  • all subscriptions are still assigned to old owner
  • please login as the new owner and assign subscriptions accordingly.