*You need a Hoiio SIP Line. If you have not gotten one yet, please refer to Getting started with SIP.

Follow these guide for step by step to set up X-lite Soft Phone:

1. Go to http://www.counterpath.com/x-lite.html and download X-Lite.

2. Install X-lite following the install guide of counterpath

3. Launch X-Lite and go to > Softphone > Account Settings.

4. On the "Account" window, enter the following information. Then click on "OK".

Account name: You can input SIP Username or anything you want.

User ID SIP Username we provide (same as account name)

Domain: SIP server we provided

Password: SIP Password we provide d

Display name: anything you want to appear on top

Now You can use your Soft phone, If you still interested in optimize your softphone go to next advanced step.


  • If you're using firewall on your network, please configure firewall allows VoIP traffic (see the firewall information on Hoiio User Portal) 
  • To make outgoing calls, follow this standard: <country code> + <area code> + <destination>. For example, if you are calling a Singapore number 1234 5678, key in: 6512345678 and call.

Advanced Configuration.

5. Change Transport Protocol 

6. Optimize SIP setting. Goto  Softphone > Preferences

  • DTMF mode: RFC 2833
  • Codec: G711 aLaw, G711 ulaw, G729, GSM

Articles you may also be interested in: