Hoiio credits will expire if there is no activity for 180 days. A reminder (email or SMS) will be sent to you 30 days and 7 days before your credits are due to expire. If at any time within these 180 days from the last transaction, a new transaction that results in a change in your credit balance, your Hoiio credits expiry date will be extended for another 180 days from the date of the new transaction. Expired credits cannot be reinstated and you will be required to make a top up to continue to use our services. Some actions that will result in change in your credit balance and an extension of the credit expiry:

  • Make a call
  • Send an SMS
  • Transfer Hoiio credits to/from another Hoiio account
  • Top up your Hoiio account
  • Purchase or renew an app subscription (e.g. Main Line)