How do I make Hoiio Internet Calls?

When you launch Hoiio app, press and hold the green “Call Back” button. Choose “Internet Call” as your preferred call method and continue to make your Hoiio calls like you normally do.

Will I be able to use my bundled data plan to make Hoiio Internet Calls?

Yes, you can maximise your bundled data to make Hoiio calls. Most users have 12GB free bundled data plan that are underutilised every month. You can now utilise your bundled data to the max with Hoiio Internet Call. As a reference, you can talk for at least 7 hours a day, everyday for 30 days with 12GB of data.

Why should I use Hoiio Internet Call instead of Hoiio Call Back?

At Hoiio, we believe in giving you more options when making Hoiio calls. With Hoiio Internet Calls, you can get in touch with your family and friends quicker. With Hoiio Call Back, you can maximise your free-incoming call plan and avoid signing up to expensive mobile plans.

Will I incur any mobile airtime charge with Hoiio Internet Calls?

No, Both Hoiio Internet Call and Hoiio Call Back methods do not incur any outgoing mobile airtime charges. This is how you save with Hoiio.

Why does my phone hang or keep ringing even though the other party has already picked up?

We recommend Changing or Resetting your Password to resolve this problem. This refreshes the SIP settings on your phone and is part of the update process to use this new feature. There's no need to change or reset your password if you are able to make your calls successfully

How do I Change or Reset my password?

You can Change your password after logging in at http://www.hoiio.com under "My Profile".
Otherwise you can Reset your password by dialling 65918680 from your Hoiio registered phone number to reset your password. Alternatively, you can enter your Hoiio username and the email address you registered with Hoiio here.