Error:  Username & password not matched.

You might have entered wrong mobile number or password. Remember that password is case-sensitive.

If the problem still occurs, you can follow these tips to troubleshoot it:

• Ensure that the same mobile number and password can be used in www.hoiio.com. If they cannot be used to login on www.hoiio.com, please reset your password.
• When typing in numeric password, remember to press and hold ALT and then the keys.
• Your account might have been expired if it is inactive for more than 6 months. In this case, you will need to re-register with Hoiio.

Error: Login failed! There is a problem with your Internet Connection....

Hoiio requires a working Internet connection to login for the first time. Ensure that your internet connection is enabled and you have access to Internet through Wi-Fi or GPRS.

If you are on a roaming network, your data may have been turned off. To enable roaming data, refer to this section.

Error: Login failed! Your request could not be processed...

This problem could be a temporary downtime from your service provider or Hoiio. Please wait for a while before initiating another call.