Hoiio Credit balance will expire if there is no activity for 180 days under your Hoiio Account. A reminder (email or SMS whichever is applicable) will be sent to you 30 & 7 days before your Hoiio credits are due to expire. If at any time within these 180 days from the last transaction, a new transaction occurs that results in an increase or decrease of your credit balance, your Hoiio credits will be extended for another 180 days from the date of the new transaction. Some of the actions that will result in an increase or a decrease of your credit balance are:

• Make Hoiio calls
• Send SMS via Hoiio
• Transfer Hoiio credit to/from another Hoiio account
• Top up your Hoiio account

* Expired Hoiio Credits cannot be reinstated and you are required to make a top up.

SMS & Auto Top Up

What is SMS Top Up?

SMS Top Up allows you to top up your Hoiio account with more ease. and you never have to worry about running out of credits. With SMS Top Up, you can enjoy the following benefits:

• Top up via SMS - The next time you want to top up, you just need to send SMS "Topup xxxx" (xxxx is the last 4 digits of your credit card) to 82777789
• Low-Credit Alerts (free) - when your credit falls below $3, Hoiio will send you a low-credit notification through SMS
• Auto Top Up (optional) - You may enable Auto Top Up and Hoiio will top up your credit automatically when it falls below a certain value (e.g. $5)

How do I enable SMS Top Up?

To enable SMS Top Up, follow these simple steps.

• Step 1: Login to www.hoiio.com
• Step 2: Do one-time top up, select "Credit Card"
• Step 3: Check the button to securely store your credit card to Hoiio
• Step 4: Complete the payment

the next time you want to top up your Hoiio account, simply send a SMS "Topup xxxx" (xxxx is the last 4 digit of your credit card) to 82777789. Your Hoiio banlance would be topped up $10 and you will receive an SMS Notification when a top up is done.

How do I enable Auto Top Up?

You will first need to enable SMS Top up. Please refer to the steps above to enable SMS Top Up. Once SMS Top Up is enabled, follow these steps to enable Auto Top Up.

• Step 1: Login to www.hoiio.com with your user name and password
• Step 2: Go to "My Profile" > "Top Up"
• Step 3: Specify your Auto Top Up options

When your credit falls below a certain value (e.g. $5), Hoiio will top it up automatically from your credit card. You will receive an SMS notification when an auto top up is done.

Is there any extra charge for SMS Top Up or Auto Top Up?

No. This service convenience is provided to you free.

Is it safe to store my credit card details to Hoiio?

Your credit card is stored by our payment gateway partner MPAYMENT (www.2mpayment.com) which is a specialist in payment solutions. It deploys an extensive, secure and reliable multi-mode multi-bank multi-merchant payment infrastructure to ensure your data security.

Your personal data are safe because Hoiio uses an industry standard 128-bit encryption technique (HTTPS/SSL) to transfer sensitive data over Internet to MPAYMENT.

Caller ID

•  What are the Caller ID options available to me?
•  What is Hoiio DID number?
•  How can I change my caller ID?
•  What is the difference between Hoiio Caller ID and my mobile phone service provider Caller ID?
•  What has happened to the Callback Number that my party used to receive?
•  What is the default Caller ID display?
•  What is the Caller ID display when I make an overseas call?
•  Will I be charged for the Caller ID service?
•  How long will this trial be?
•  I am not a Singapore Hoiio user, will Caller ID service be available to me?
•  Can I select my Caller ID option on my mobile phone?
•  How do I upgrade my Hoiio Mobile App to enable selecting the Caller ID to be displayed?
•  On my mobile phone, if I select "Call Through" as my Hoiio Calling Method, is my mobile phone number -displayed when I select "Private" in my Hoiio Call ID settings?
•  On my mobile phone, if I select "Use Operator" in my "Local" or "Roaming" Call Settings, is my mobile phone -number displayed when I select "Private" in my Hoiio Call ID settings?
•  What will my party see if the Caller ID feature fails during this trial?

What are the Caller ID options available to me?

There are 2 Caller ID options available, namely
1) My mobile number
2) Private number

If you currently have a Hoiio DID number, "Hoiio DID number" display is a 3rd Caller ID option available to you.

What is Hoiio DID number?

Hoiio DID number is an 8-digit number assigned to you when you subscribe to Hoiio International Roaming service. This number is useful when you are a frequent traveller who receives frequent calls while on roaming. A monthly subscription fee of $5 is applicable for Hoiio International Roaming service.

How can I change my caller ID?

Login to www.hoiio.com with your user name and password. Click on "My Profile > General". On Caller ID setting, you can specify your preference.

What is the difference between Hoiio Caller ID and my mobile phone service provider Caller ID?

With Hoiio Caller ID service, you have the option to select how your mobile phone number is displayed to the party you are calling. You can make multiple changes to this option at any time in your Hoiio "My Profile" page online. You can also choose to display a "Private" number and unlike current mobile phone service providers, Hoiio Caller ID "Private" number display is free.

What has happened to the Callback Number that my party used to receive?

The party you call will not see a Callback Number as Hoiio Caller ID service has been enhanced to display the option you have choosen.

What is the default Caller ID display?

The default Caller ID display is "My Mobile Number".

What is the Caller ID display when I make an overseas call?

Hoiio Caller ID display works with your specified preference when you make a local call to a Singapore number. When you make an overseas call, your Hoiio Caller ID may be displayed depending on your overseas calling party's telephone network.

Will I be charged for the Caller ID service?

No. We have provided this service as a trial to all our users in Singapore. During this trial period, this service is free.

How long will this trial be?

There is no specific date as to when this trial will end at this point in time. We would like our users to enjoy this free Caller ID service as long as possible.

I am not a Singapore Hoiio user, will Caller ID service be available to me?

No. At the moment, Hoiio Caller ID service trial is only available to Hoiio users in Singapore. We will notify you when our Hoiio Caller ID service becomes available in your country.

Can I select my Caller ID option on my mobile phone? 

Yes. Please upgrade your Hoiio Mobile App. 

How do I upgrade my Hoiio Mobile App to enable selecting the Caller ID to be displayed?

You will need to download and reinstal the Hoiio Mobile App to upgrade it to the latest version. Please click here to read on how to upgrade your Hoiio Mobile App.

On my mobile phone, if I select "Call Through" as my Hoiio Calling Method, is my mobile phone number displayed when I select "Private" in my Hoiio Call ID settings?

No. Your phone number will be displayed as "Private". The Hoiio Caller ID works for all calls made with Hoiio and your preferred Caller ID option will be displayed on the party you call. This works for any Hoiio Calling Methods that you have selected.

On my mobile phone, if I select "Use Operator" in my "Local" or "Roaming" Call Settings, is my mobile phone number displayed when I select "Private" in my Hoiio Call ID settings?

Yes. Hoiio Caller ID do not work when calls are made through a "Use Operator" Hoiio Calling Method. Your mobile phone number may be displayed depending on the service option with your mobile operator.

What will my party see if the Caller ID feature fails during this trial?

In the event if our Caller ID feature fails, your party will see our Hoiio exchange number, 65918888.

More Questions?

I've got more questions, where can I get support and answers?

At hoiio, we are always at hand to solve your problems, answer your queries and support you whenever help is needed. Please use one of the methods below to contact us:-