Hoiio Number Service

Hoiio Number is a call forwarding service. When you are overseas, you can save up to 90% on expensive roaming charges simply by diverting all your calls to Hoiio Number. Hoiio will forward any incoming calls to your non-roaming overseas number.

Note: This service is only available for Singapore and Hong Kong registered users at present.

 

Setup My Phone

Note:  Steps 1 to 3 are for Incoming Call
           Step 4 is for Outgoing Call

Before leaving Singapore

 

Step 1: Hoiio Number

You need to get a Hoiio Number

 

Step 2: Divert

Divert your Singapore SIM to your Hoiio Number

• If your network supports, you can call **21*+65<Hoiio Number># to do the divert operation. 
• Otherwise, go to  Menu > Tools > Settings > Phone > Call Divert > Voice Calls > All voice calls . Then, enter the Hoiio Number (including +65) .

When you are overseas

 

Step 3: Forward

Purchase a local SIM card and insert it into the 2nd phone.

Then, forward the Hoiio Number to the local SIM. There are three ways to do this, i.e. update through Hoiio Mobile app (if your data roaming is enabled), through SMS (if your data roaming is NOT enabled), or through your Hoiio account online.

Updating through Hoiio Mobile app:

• Open Hoiio and go to Settings > Hoiio Number > Forwards to. Enter the local SIM card number including the  + sign and country code in the Forwards to field. 

 

For update through SMS, make sure that you receive an SMS notification from Hoiio that your Hoiio Number has been successfully forwarded.

Updating through your Hoiio account online:

• Go to http://www.hoiio.com
• Log in using your mobile number and password
• On the Dashboard, click on Number
• Configure Genie > Add phone. Enter the local SIM card number including the + sign and country code. Make sure the box is ticked.
  

 

Step 4: Change Call From

Open Hoiio Mobile app and go to Settings > Call Settings and change the Call From to the local SIM card number including the + sign and country code.

 

How to cancel divert and forwarding when you have returned to Singapore

 

1. Cancel Divert

From your phone,  call ##21#

To verify, call *#21#

2. Forward Hoiio Number to Singapore number

Method 1 Web

Login to www.hoiio.com and go to My Dashboard > Number. Enter your Singapore SIM card number under the
Forwards To field and click Update

Method 2 SMS:

From the Singapore phone, send SMS to +65 9174 9384 with the following format:

Hoiio Personal:
Follow<space><Singapore number>

 Hoiio Office:
Office<space>Follow<space><Singapore number>